Figuring Out Msconfig

Q: I have some software that cannot be uninstalled by the usual method. When I try to follow the on-line help guide, I have a problem at the third step. I go to START, then RUN, then msconfig. When I select OK, a page flashes on the screen an off so fast it is not possible to read it, much less operate on it. Do you have a suggestion as to how to keep the page on-screen?
Howard S.
A: The inability to uninstall a program is a problem. You stated that you had tried the usual method to uninstall the software. I can only assume that when you say that it cannot be uninstalled by the usual methods, that you mean the method offered by Windows. This method is initiated by clicking the start button in the lower left of the screen. Next, you should select control panel, which is listed along with other start menu items. Once you have opened the control panel, you should see an option named add and remove programs.
Most software programs include an uninstaller program that allows the user to quickly uninstall their program. This option is normally located in the software’s folder in the program header in the start menu. There are also free software programs that can be downloaded from online that can uninstall programs on your computer. Two programs are Myunistaller at nirsoft.com and UninstallAbility at aurelitec.com.
If you have tried to uninstall a program by using the add and remove program in the control panel, and it fails to do so, then you may have other problems. You stated that you attempted to open the msconfig or the Microsoft System Configuration Utility, but it closed rapidly.
In my experiences with similar problems there are generally two sources. The first is a conflict between your operating system and Norton’s 2004 anti-virus configuration. Information to correct this problem can be obtained from Symantec.com. The other source is normally an infection of some sort. I would not be surprised if you said that you had an anti-virus program that you also could not open or that was functioning improperly. Correcting this problem is possible, but it may be too much for a novice user. If you have an anti-virus program you should scan your system. This is assuming of course that you can open it. If that works then everything is fine. If that doesn’t work then it is on to plan B. I am not sure of your level of comfort with making and tracking changes to your computer system, therefore I recommend that you let a computer professional check it out. If indeed an infection is on your system, then the resolution may require altering some system settings. In other words, it will take more than a few clicks to fix. I look at this like a grease fire in your kitchen. You have got know when to reach for the fire extinguisher, and when to call the fire department.